To send a parcel with cash on delivery, enter the COD amount, recipient details, and declared value when placing the order — at a branch, on the carrier's website, or in their app. The buyer pays upon pickup, and the carrier sends you the money minus their transfer fee. Below is a step-by-step guide: what to prepare, who pays shipping and fees, what declared value costs, and what to do if the parcel isn't picked up.
Most COD mistakes happen before the post office, not at it: wrong branch, phone number with typos, unclear who pays shipping. Before packing, gather everything in one place.
Decide separately who pays for shipping. If the buyer does, tell them during order confirmation so there's no surprise at the branch. If you do, factor it into the product price.
And confirm the order before shipping: a quick call or message filters out some people who change their minds before you pay for packaging and delivery.
At a branch: tell the operator you need COD, state the amount, recipient details, declared value, and who pays shipping. The operator fills out the waybill — send the tracking number to the buyer right away.
Online, on the delivery service's website or app: create a shipment, fill in recipient details, enable cash on delivery, specify the amount, and where to transfer the money. Item names in the app may vary, but the essence is the same: recipient, amount, declared value, delivery payer. Then bring the parcel to the branch with the ready waybill.
If you are a sole proprietor (FOP) or LLC and want to receive money to your bank account, you need a contract and the "Payment Control" service – there's a separate page about it called "Delivery Service Payment Control." A private seller can ship with COD without a contract.
Shipping is paid by whoever you listed as the payer when placing the order: sender or recipient. If the buyer was supposed to pay shipping but refused the parcel, the sender usually pays one-way shipping.
NovaPay charges a commission for transferring COD funds to the delivery service, and who pays it depends on whether you have a contract. At the post office transferring a COD payment costs 2% + $0.4 including VAT, usually paid by the recipient — confirm this when placing your order. Delivery there is now called "Priority" and "Standard" (formerly "Express Mail" and "Standard Mail").
Rates change — check the carrier's website or app before launching.
Declared value is the amount the carrier will reimburse if the parcel is lost or damaged. For delivery services, the declared value fee up to $12 is already included in the plan, and for parcels over $12, it's 0,5% of the declared value.
Conditional calculation: a product for $29 with a declared value of $29 is 0,5% = $0.1 extra. For a product at $9.6, there will be no extra charge.
Undervaluing declared value to save a few hryvnias is a bad idea: if the parcel is damaged, compensation is limited to the stated amount. Usually, you set it equal to the buyer's product price.
The parcel is stored free of charge at the delivery service for 7 calendar days, not counting the day of arrival. After that, a daily fee is charged: $0.4 for a small parcel up to 2 kg, $0.6 for a medium parcel up to 10 kg, $0.8 for a large parcel up to 30 kg.
If the buyer never picks up the parcel, it returns to you. "Return shipment" for parcels up to 30 kg isn't charged separately — it's included in the main service rate. But one-way shipping that the buyer was supposed to pay usually falls on you.
While the parcel is at the branch, remind the buyer with a message or call. If the item was picked up but didn't fit, there's "Easy Return": with your agreement, the buyer can return it within 14 days of receipt. For systematic handling of refusals, see the "Delivery service parcel refusal" page.
With many orders, the bottleneck isn't the post office — it's retyping data: phone with typos, city without a branch, "I'll clarify later." Each such order means an extra call and unclaimed parcel risk.
If you sell through a LandEmpire landing page, the order form validates local mobile numbers and filters out spam, while fields for city, delivery service branch, or size are customized for your product. The name field can be left blank — the lead will still not be lost.
Leads with all data immediately arrive in Telegram, email, or CRM (HubSpot, Pipedrive, Bitrix24). You then process the invoice as usual — at the branch, on the website, or in the carrier's app.
LandEmpire does not process shipments or create waybills: there is no integration with delivery service APIs; you create the waybill at the branch, on the carrier's website, or in their app. We do not accept payments from buyers, do not process cash on delivery, do not call customers, and do not guarantee pickup or approval rates. The carrier rates on this page are for reference only—they change, so verify them before launch. Our part is the landing page, the order form with delivery data, lead transfer to Telegram, CRM, or email, and source analytics.
At a branch, tell them you need cash on delivery and provide the amount, recipient details, and declared value. Online — create a shipment on the website or in the app, enable cash on delivery, enter the amount, and bring the parcel to a branch.
In the carrier's app, create a shipment, fill in the recipient details, add cash on delivery with the amount and declared value, and select who pays for shipping. Then drop off the parcel at a branch. Menu names vary depending on the app version.
Whoever you set as the payer: you or the customer. If the customer was set as the payer and refuses the parcel, the sender typically covers one-way shipping.
Up to $12, the commission is included in the plan. For parcels with a declared value over $12 — 0,5% of it: for $24 it's $0.1.
Yes. A private seller without a contract ships with regular COD, and the buyer pays the transfer fee: 2% + $0.5 or 1% + $0.2 with a NovaPay card. "Payment Control" with funds to a bank account is for sole proprietors (FOP) and LLCs with a contract.
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